Terms And Policy

General

These Terms and Conditions as amended from time to time and those, if any, which are implied, cannot be excluded by law are the terms. Any other contractual terms that are contrary to or inconsistent with these Terms shall not apply nor shall they constitute a counter-offer. By receiving delivery and/or supply of all or a portion of the materials and/or parts and/or labour and/or services (“Goods”), The Customer shall be deemed to have accepted these Terms and to have agreed that they shall apply to the exclusion of all others. All Goods are charged at the price ruling at the date of invoice and any Goods and Services Tax within the meaning of the A New Tax System (Goods and Services Tax) Act 1999 (“GST”) or other government imposts shall be payable by The Customer and is included. All prices are ex Melbourne plus freight and installation. All prices and specifications may be altered without notice.

Delivery and Supply

Any times quoted for delivery and/or supply are estimates only and Safes Australia shall not be liable for failure to deliver/supply or for delay in delivery/supply. The Customer shall not be relieved of any obligation to accept or pay for goods by reason of any delay in delivery/supply or despatch. Safes Australia reserves the right to stop supply at any time if the Customer fails to comply with the Terms. Payment is required prior to despatch of goods.

Property

Property of the goods does not pass until full payment has been made for all Goods, and any other sums in any way outstanding from the Customer to Safes Australia from time to time.

Returns, Cancellations and Claims

The Customer shall not return any Goods to Safes Australia without obtaining prior authorisation from Safes Australia. Unauthorised returns will not be accepted. No returns will be accepted unless a copy of the relevant invoice is enclosed with the returned Goods. A list of the Goods returned including product descriptions, quantity, date of return and the Customer’s name and address must also be enclosed. All Goods must be returned in the original packaging at the Customer’s expense and the Customer shall be responsible for all damage incurred during return shipment. A credit note will be issued by Safes Australia only after Goods returned are either collected by a Safes Australia authorised representative or returned to it by the Customer as set out above. No returns will be accepted after 30 days from date of invoice.

All complaints, claims or notification of lost Goods, incomplete Goods, Goods damaged in transit or Goods that do not comply with the Customer’s purchase order must be submitted by the Customer to Safes Australia in writing within ten (10) business days of the date of the invoice rendered for the supply of the goods. Otherwise, The Customer shall be deemed to have accepted the Goods and shall not refuse to pay for the Goods on the basis that they were lost, incomplete, damaged in transit, or do not comply with the Customer’s purchase order.

Warranty

PRIVACY POLICY

SAFES AUSTRALIA acknowledges and respects the privacy of individuals. This policy sets out the way in which we will use, manage and protect your personal information in accordance with the Commonwealth Privacy Act 1988.

Unless stated by you to the contrary, you acknowledge and consent to the use or disclosure of your personal information including your name, address, email address and other information you provide to us, in circumstances that are:

• Set out in the Privacy Policy;
• Clearly explained to you at the time when the information is collected from you; or
• Permitted under the Commonwealth Privacy Act 1988.

Collection Of Information

We may collect personal information from you including your name, address, telephone number and email address, when you knowingly provide us with information such as when you visit our Website and register your needs, enter into a competition or promotion or participate in a survey including ‘after sales service’ follow-up.

Use of Your Information

Personal information that you submit to us may be used by us for reasonable business purposes, in that we may store (database) and process that information to better understand your needs and how we can improve our services. Your personal information may also be used for the following purposes

• Trade promotion purposes
• Purposes related to promotion, marketing and operations
• Statistical purposes

For any of the above purposes we may contact you by electronic or other means

Disclosure to Third Parties

Personal information that you submit to us will only be disclosed to a third party, if we are required or authorised by law to disclose the information. Otherwise we will not disclose your personal information to any third parties.

Access, Accuracy and Security

We will take reasonable steps to ensure that the personal information we collect is accurate, complete and up-to-date.

You can access and request correction of any personal information concerning you at any time. You may also request that we delete your personal information at any time. Any such requests should be made directly by contacting us at the details set out below.

We will take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.

Overseas Disclosure

Safes Australia may conduct its business overseas. In making disclosure of personal information to third parties outside Australia, Safes Australia will at all times comply with the Commonwealth Privacy Act 1988 and the National Privacy Principles and Safes Australia will ensure that

• The third party is subject to a scheme, law or contract that upholds principles of fair dealing of the information; or
• You consent to the disclosure of your personal information or disclosure is required by a contract in which you are involved; or
• The disclosure is for your benefit and we believe that you would have consented to the disclosure, but it is impractical to get your permission; or
• The information that is being disclosed will be held and used in accordance with the National Privacy Principles.

Sensitive Information

We will not collect use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs) except with your specific consent or in the circumstances permitted in the Commonwealth Privacy Act 1988.

PRIVACY AND OUR WEBSITE

Click-stream Data

Each time you visit the Website our server may collect some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the website you have come from and move to after your visit; the date and time of your visit; and your server’s IP address.

We may collect this information for statistical purposes to find out how the Website is used and navigated, including the number of hits, the frequency and duration of visits and most popular session times. We may use this information to evaluate and improve the Website’s performance.

Cookies

A Cookie is a piece of information that our web server may send to your machine when you visit the Website. The Cookie is stored on your machine, but does not identify you or give us any information about your computer.

A Cookie helps us to recognise you when you re-visit the Website and to co-ordinate your access to different pages on the Website. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen to learn more.

MORE ON PRIVACY

You can obtain further information about privacy in Australia and the protection of your personal information on the Australian federal Privacy Commissioner’s website here

CONTACT US

Please contact us if you wish to discuss any privacy issues, or if you do not wish to receive any future communications from us at the details below:

FREECALL 1800 637 429

SAFES AUSTRALIA DIRECT

ABN 58139865598

4/24 Tennyson Street, Elwood, Vic, 3184.